FAQs


We’ve got some brilliant news! Vodafone and Idea have now come together to form Vodafone Idea Limited- India's Largest Telecom Company. 

We will continue to operate as both Vodafone and Idea for now, whilst we work hard to bring together the best of both companies to provide you with an even better experience. In the meantime, rest assured we remain committed to providing you with the best service every day.

For any Account or Service related information, visit our website at 

www.vodafone.in | www.ideacellular.com

No. You will continue to enjoy uninterrupted services on your account. You do not need to do anything right now. Your number won't change, and you can keep using the same SIM card. 

We're working hard to bring together the best of both companies to provide you with an even better experience. So sit back, and enjoy being part of India's largest Telecom Company!

You can expect MORE of everything- MORE network coverage, MORE value, MORE excitement, newer and smarter technology and access to MORE touchpoints. 

We're delighted to have you onboard India's Largest Telecom Company! 

No. Your existing plan or recharges will remain the same. 

No. Vodafone and Idea are joining forces to become Vodafone Idea Limited- India’s Largest Telecom Company! If you’re a Vodafone or an Idea customer, rest assured that we remain as committed as ever to providing you with the best experience every day, and your services will continue as normal.

As India's largest Telecom Company, we are bringing the best of both networks together to provide you with an even better experience. In the near future, you can expect more network coverage wherever you go.

The network name that you see today on your screen will stay the same. In case of any changes, we'll let you know in advance. 

No. For now, please continue to make payments using the Idea website or the My Idea App. 

We are working on bringing you this option, but currently will not be able to link a payment made on the Vodafone website, or My Vodafone App to an Idea number.

In the meantime, you can continue to enjoy hassle-free payments online!

No. For now, please continue to make payments using the Vodafone website or the My Vodafone App. 

We are working on bringing you this option, but currently will not be able to link a payment made on the Idea website, or My Idea App to a Vodafone number.

In the meantime, you can continue to enjoy hassle-free payments online!

No. Currently, you won't be able to make a combined payment for Vodafone and Idea numbers together.  For now, please continue paying separately for both your numbers. We'll let you know well in advance if this changes. 

No. You don't need to change your SIM card to enjoy uninterrupted services. 

No. There will be no change to your number. 

No. Your plan and recharge will stay the same.

If you do wish to change your plan or check out your best offers and you're a Vodafone customer, download the My Vodafone app here.

If you'd like to change your plan or check out your best offers and you're an Idea customer, download the My Idea app here.

No, your bill will continue to look the same as it does today.

We have very recently become Vodafone Idea Limited, but we’re already working on the ways that we can make your products, network and services even better. 

You’ll hear more from us about new products and services in the months to come.

If you're a Vodafone customer, the easiest way to get help on your account is on The My Vodafone App. Download here

If you're an Idea customer, the best place to get help is on the My Idea App. Download here

Tried the app and still need help? 

You can contact customer service as normal. 

If you're a Vodafone customer, Vodafone customer service will remain the place to get help. Dial 199 from your Vodafone number, or find further Vodafone contact information here.

If you're an Idea customer, Idea customer service will remain the place to get help. Dial 12345 from your Idea number, or find further Idea contact information here.

We'll let you know if there are any changes in the ways you can contact us. 

If you're a Vodafone customer, Vodafone stores will remain a place to get help, and to buy Vodafone products and services. 

If you're an Idea customer, Idea stores will remain a place to get help, and to buy Idea products and services. 

If there are any changes in the future, we’ll let you know.

Yes, the entity is now known as Vodafone Idea Limited.

Vodafone’s global enterprise expertise and Idea’s strong local reach will give you more network coverage, more value, and access to newer and smarter technologies.

You will experience the widest network coverage in the country, including market-leading 4G coverage and VoLTE experience.

Vodafone and Idea will continue to have separate touchpoints. For now, reach out to us at existing touchpoints.

There will be no changes in tariffs, offers or benefits. We will notify you as and when we come up with new offers.

No. You will be charged as per your current Vodafone or Idea plan.

You will continue to receive separate bills for your Idea and Vodafone connections till further intimation.

There will be no changes in bank account details after the merger, so re-registration will not be required.

All existing contracts to which Vodafone/Idea is a party shall continue in full force in favour of the new entity. Unless specifically stated in any agreement, no such novation shall be needed.

Our portfolio will grow stronger with best solutions from both companies across Enterprise Mobility, Fixed Line & Connectivity, Cloud & Collaboration, Cloud Telephony, IoT, Analytics and Security.

We shall soon update you on the channel partner service structure. In the interim, kindly continue to reach out to your existing points of contact.

Your account management and other service agreements may or may not change after the merger. However, your business will not be affected by this and you will continue to receive full support from us.

For any issues, get in touch with your current relationship manager.

Yes, the new GST number will appear and reflect in the bills after the merger.

For products & services, visit our websites

Vodafone     Idea